Some of the needed functionalities for an e-store is not available in Shopify , but must be solved by installing an app. However, many people do not know that Shopify also creates its own app store apps, which are generally of higher quality than average and take into account the needs of the merchant.
Good examples include a solution for selling digital products , an order printer , all possible social media sales channels, and also the product ratings and comments app that is the topic of this time. You can find all the apps created by Shopify here .
Comments and ratings on the product page
It is a very simple and easy-to-manage solution by its nature. The app allows customers to write comments in the product view and give a rating within a 5-star range.
The simplicity of the solution also hides one important drawback. Namely, it is currently not possible to translate texts managed in the app. Even if you use one of the common translation apps. Multilingualism is still a new functionality for Shopify , and multilingual translation has not yet been considered for older apps.
However, if your online store is only in one language, you can easily translate everything from English to Estonian within this app.
However, a few code changes
When setting up the app, you need to insert two lines of code into your e-shop theme or user interface code files. Fortunately, the app guides you through all of this. Later, you can also press the check button in the app, which validates the correctness of the code you entered.
In addition to the product view, you can also display the rating summary in the collection view and automatically on the front page if you have products displayed on the front page.
Comments should be managed.
At first glance, it may seem scary that customers can write all sorts of nonsense about products, because the customer does not have to have purchased the product to leave a review. However, you can still maintain full control and manually approve each review. It is unlikely that there will be so many reviews that no one will be able to check them anymore.
Of course, the app also allows you to change the design of the elements extensively and align them with your user interface.
Offer a cookie for your rating
It is definitely worth remembering that customers do not write reviews voluntarily and they should be reminded of this. For example, it would be worth sending customers an automatic email 3 days after receiving the product and asking how satisfied they are and whether they would like to leave feedback. You can also offer gifts for leaving feedback, such as a discount coupon for the same online store.
Good luck getting ratings 🙂
Contact us and we will help.
