We want to enter into service level agreements with our clients so that on the one hand the cooperation is described more precisely and on the other hand it makes it easier for us to respond to questions and problems better. A small monthly fee allows us to provide faster user support overall because that way, we don't have to start talking about fees for small tasks and help. We can quickly make microchanges to the client's online store and answer questions immediately if necessary.

The plan automatically renews on the 5th of each month. If you cancel a plan already paid for, you will not be refunded. We use Shopify subscription functionality to process the plan payment, and Stripe processes the card payments. We use our accounting program to automatically send the invoice to the client's email.
Unused work hours specified in the plan do not carry over to the next month but are assigned to the current month's calculation when the ordered work was estimated.

Without an SLA agreement, we will no longer undertake micro-tasks (less than 4 working hours) separately, meaning that the minimum payment for all tasks will be a minimum of 4 working hours. Of course, we will also prioritize work and user support ordered by a client with an SLA agreement according to the plan.